Administration fee

What does the administration fee cover?  

Our administration fee includes the following costs:  

  • staff costs of the homeownership customer service team as well as appropriate costs of other teams who provide a service for homeowners such as customer service, repairs and finance  
  • the cost associated with calculating and sending your service charge accounts each year  
  • relevant staff training costs  
  • legal advice relating to leaseholders 
  • computer systems and IT equipment  
  • office accommodation  
  • customer contact centre  
  • site visits and estate inspections  
  • consultation on Section 20 issues (major works)  
  • newsletters, quarterly statements and other communications sent to homeowners. 

The administration fee for most properties is 18%.

For properties which are externally managed, it is 8%.