MyWandle Search Accessibility
Home
Menu
  • News
  • Publications
  • Policies
  • Contact us
  • News
  • Publications
  • Policies
  • Contact us

MyWandle Search
Accessibility
Wandle Corporate Wandle Careers
Quick menu Homepage I am a tenant I am a homeowner Money matters Damp and mould Resident Charter Safe homes Complaints and compliments

Querying your service charge

If you are unsure about any details of the service charge bill, you should get in touch with us. Please provide us with full details of your query when you get in touch, as it will help us to resolve your query more quickly. When we receive your query, we will confirm receipt by letter or email, and we will give you an estimated timeframe for coming back to you. Note that service charge queries are handled outside of our formal complaints procedure.

How long will it take to resolve?

It depends on the complexity, but we aim to resolve most disputes within four weeks. If it is going to take longer, we will let you know. It can take longer if it relates to more than one year, we are not the freeholder, or it relates to more than one item of service charge.

Do I need to keep paying my service charge?

When you have a query, you have no legal right to withhold your service charge and you must continue to pay your monthly service charge, as specified in your lease.

Can I dispute estimated service charges?

If you think the estimate is wrong then please contact customerservices@wandle.com. We will let you know if we agree or not with your query.

Wandle Chat Assistant
X

© 2025 Wandle Housing Association Ltd
Registered office: Second Floor, 230 Blackfriars Road, SE1 8NW.
Registered Provider no. L0277
Charitable Registered Society no. 19225R
VAT registration: GB 810 329 661

Designed by Broadgate and built by GWCM

Privacy Statement Modern Slavery Statement

ACCREDITATIONS
Domestic Abuse Housing Alliance - foundation accreditation
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT