Below is how the timings work:
September 2022
We will send you the actual costs (your service charge accounts) for the previous financial year (2021-2022), compared with our estimate. This will show whether you owe us, or we owe you.
October 2022 to January 2023
We respond to any queries you have about your 2021-2022 accounts.
February 2023
We send you your estimated service charges for 2023-2024.
April 2023
Your new charges start.
September 2023
We will send you the actual costs (your service charge accounts) for the financial year 2022-2023, compared with our estimate. This will show whether you owe us, or we owe you.