Below is how the timings work:
September 2024
We will send you the actual costs (your service charge accounts) for the previous financial year (2023-2024), compared with our estimate. This will show whether you owe us, or we owe you.
October 2024 to January 2025
We respond to any queries you have about your 2023-2024 accounts.
February 2023
We send you your estimated service charges for 2024-2025.
April 2025
Your new charges start.
September 2025
We will send you the actual costs (your service charge accounts) for the financial year 2024-2025, compared with our estimate. This will show whether you owe us, or we owe you.