A starter tenancy is a kind of trial tenancy for new tenants. They usually last a year, after which we offer the tenant an assured tenancy if there have been no problems. If there are problems, we can extend a starter tenancy to give the tenant a chance to solve them. If problems continue, we can end the starter tenancy.
What will a starter tenancy mean for me?
How do my rights differ from other tenants’ rights?
As a starter tenant you do not have the right to:
You will have all these rights if you get an assured tenancy.
If you decide to end my tenancy, can I appeal?
Yes. When we write to give you our decision, we will also tell you how you can appeal, explain the appeals process and provide an application form for you to complete.
If we send you a Notice Requiring Possession, you will have 10 working days to appeal. Your appeal will be heard by a panel of at least one of our directors, and one Board member or a lay person, or both. The lay person will be someone who does not have any role in our organisation.
I am having problems with my tenancy – what should I do?
Contact your neighbourhood customer service officer first. If we receive complaints about you, we will act quickly to investigate them and see if the situation can be resolved.